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Two open roles. Dover, Delaware or remote in the United States. Full time.
Marketplace Partnerships Coordinator
Dover, Delaware or Remote, United States · Full time
About Lumipo
Lumipo is a membership that pays people to move. Members connect a wearable, earn rewards for hitting 150 active minutes a week, and spend those rewards in a marketplace of products and experiences.
The role
You keep the marketplace stocked and running. Once a brand agrees to be there, you get its offers live, correct and in stock, and keep the relationship working day to day.
What you will do
- Onboard new marketplace partners and collect agreements, tax forms, product data and imagery.
- Build and maintain listings, including reward pricing, descriptions, variants and availability.
- Test redemption paths before launch and after partner-side changes.
- Monitor inventory and contact partners before popular items sell out.
- Handle partner questions on fulfillment, returns and reporting.
What we are looking for
- One to three years in partnerships support, vendor management, ecommerce merchandising or account coordination.
- Organized follow through across many threads at once.
- Comfortable in a catalog or CMS, careful with pricing and product data.
- Friendly, direct communication with outside partners.
Apply
Member Experience Associate
Dover, Delaware or Remote, United States · Full time
About Lumipo
Lumipo rewards people for being active. Members connect a wearable, earn rewards for reaching 150 active minutes a week, and redeem them in a marketplace of products and experiences.
The role
You take care of members one at a time — wearable syncing, active minutes, redemptions, and shipping. You resolve cases, explain the rules honestly, and make sure members get what they earned.
What you will do
- Answer member questions by email and chat about wearables, active minutes and reward balances.
- Troubleshoot device connection issues and document fixes that work.
- Investigate disputed activity credit and explain outcomes plainly.
- Track marketplace orders and resolve shipping or return issues with partners.
- Report recurring member issues so product and marketplace can fix root causes.
What we are looking for
- One to three years in customer support or member services for a consumer app or subscription.
- Warm, straightforward communication, including when the answer is no.
- Practical troubleshooting with phones, apps and connected devices.
- Fairness and consistency when applying reward rules.
Apply
