Lumipo Wellness Rewards Inc. | lumipo.com
Lumipo runs on heart rate data, which deserves the plainest privacy policy we can write. This policy explains what Lumipo Wellness Rewards Inc. collects through lumipo.com and the app, why, who sees it, and the control you keep. The short version is on the site as well: health data is never sold and never used for advertising.
Company: Lumipo Wellness Rewards Inc.
Address: 500 W Loockerman St, Dover, DE 19904
Phone: (888) 791-2543
Email: support@lumipo.com
Account information: name, email address, mobile phone number, sign in credentials, shipping addresses you save.
Activity and health data: heart rate series, activity sessions and their sources, computed qualifying minutes, banked rest days, pauses and appeal records.
Marketplace data: orders, Minutes applied, shipping status and returns.
Payment information: handled by our payment processor; we keep order and subscription records, never your full card number.
Technical information: device and browser type, IP address, attestation signals used by the integrity engine, and usage that keeps the service working and secure.
We use this information to compute qualifying minutes from your heart rate series, run the floor, the banked rest days and the pause, operate the integrity engine and appeals, credit and expire Minutes, run the marketplace and ship orders, process subscriptions, provide support, secure the service and meet legal obligations. We do not sell your personal information. We never sell health data, never share it with data brokers, and never use it for advertising.
Source connections are yours to grant and revoke, and the data explainer is shown before the operating system permission prompt. We request the minimum scopes the program needs. Health platform data is used only to operate the program, consistent with each platform's terms, and is never used for marketing, advertising or sale. Disconnecting a source stops new data; deleting your account deletes the series we hold, subject to records the law requires.
When you opt in to our SMS program, we collect your mobile phone number and a record of your consent so that we can deliver the account notification messages you have requested. That information is used to operate the program and to send those messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may cancel SMS messages at any time by replying STOP, and you may request help by replying HELP. Message frequency varies, and message and data rates may apply.
We share information with service providers acting on our instructions (hosting, payments, shipping carriers who receive only what delivery needs, communications, support tooling), with a brand partner only as aggregate, de-identified cohort reporting that never includes health data, on Teams plans only as aggregate reporting with no individual data to the employer, when required by law, or in a corporate transaction, in which case this policy continues to apply.
We keep information while your account is active and as needed afterwards for legal and operational purposes, then delete or de-identify it. Protections include encryption in transit and at rest, access controls, monitoring and segregation of health data with stricter internal access.
You can disconnect any source, export your data, delete your data and close your account at any time, from settings or by contacting us. Washington and other state health privacy laws give you additional rights over consumer health data, including deletion, and we honor verified requests within legal timelines.
The service is for adults. We do not knowingly collect information from anyone under 18, and we delete it if we learn we have.
Material changes are posted on the site and announced in the app before they take effect.
Privacy questions: (888) 791-2543, or support@lumipo.com.
Get account notification messages from Lumipo by SMS about your weekly minutes, your balance, and your redemptions.
