Lumipo Wellness Rewards Inc. | lumipo.com
This Return Policy covers physical goods purchased on the Lumipo marketplace. It is part of our Terms of Service and is linked at checkout.
This policy applies to marketplace orders shipped to you. Subscriptions, Minutes and draw entries are not goods and are governed by the Terms of Service.
You may return most items within 30 days of delivery, unused, in their original packaging, with proof of purchase. Items marked final sale on their product page are not returnable except as defective.
Contact us at support@lumipo.com or (888) 791-2543 with your order number. We will confirm eligibility and send a prepaid return label where the return is our error or the item is defective; otherwise return shipping is deducted from the refund unless your plan includes free returns.
Once the return is received and inspected, we refund the cash portion to the original payment method within 10 business days and re-credit the Minutes you applied back to your balance with their original expiry batch. Original shipping charges are refunded only when the return is our error.
If an item arrives damaged or defective, tell us within 7 days of delivery with a photo and we will replace it or refund it in full, including shipping, at your choice. Exchanges for size or colour are processed as a return plus a new order so nothing waits on the mail.
For hygiene and safety, opened personal care items, worn apparel without tags, perishables and gift cards cannot be returned. Product pages state any item specific exceptions before you buy.
Questions about a return: (888) 791-2543, or support@lumipo.com.
Get account notification messages from Lumipo by SMS about your weekly minutes, your balance, and your redemptions.
